Update:

TitanHQ has resolved the archiving delay and our engineering team has confirmed that all queued messages have been successfully delivered to ArcTitan. If you have any questions or concerns, please reach out to our support team.

Original Post:

Our engineering team has discovered that ArcTitan is experiencing a delay in archiving messages. Messages are currently being queued while we work with TitanHQ to resolve the situation. This post will be updated as more info becomes available.

If you have any questions or concerns, please reach out to our support team.

UPDATE: This planned update has been completed.

ORIGINAL POST: There will be an update to the Hosted Services Control panel. There may be a short period during which the control panel and the associated services are unavailable. The downtime is expected to be no more than 1 hour.

UPDATE: The planned control panel update was succesfully completed.

Original Post: We have scheduled a planned update to the Hosted Services Control panel. There may be a short period during which the control panel and the associated services are unavailable. The downtime is expected to be no more than 1 hour.

We are applying an update to our support helpdesk site. During this update, there may be a brief period where our knowledgebase articles are unavailable.  We anticipate this downtime to be no more than 30 minutes.  If you have any questions or require any assistance, please do not hesitate to reach out to our support team.

This planned maintenance has completed successfully. Please contact support if you have any questions or experience any issues.

ORIGINAL POST:

Monday, October 19^th, 2020 2:00am Eastern (11:00pm Pacific)

There will be an update to the software on the SpamTitan spam filtering systems. This update will provide a more comprehensive spam filtering process and enhanced functionality of associated components. The spam filtering system is fully redundant and each system will be updated individually. There is no expected interruption of either inbound or outbound mail flow during this update.

In addition, the terminology for blocking and permitting emails and addresses has been updated to Allow List and Block List.

Accounts using Reflexion, Office 365 Exchange Online Protection, or third-party spam filters will not be affected. If you have any questions or issues regarding the update please contact support.

Global Relay has published the following notification for an upcoming scheduled maintenance notification for Global Relay Archive 9:

DETAILS:

Date/Time: Friday, July 24, 2020, starting at 8 pm ET (12 am UTC July 25) and lasting up to three hours.
Release Type: Patch
Description: A backend upgrade to support Global Relay Archive 9 services.
Customer Impact: During this maintenance period, users will be unable to access Global Relay Archive 9. Upon completion of this maintenance, users will be able to log in again.

All messages will be archived as normal.

QUESTIONS:

If you have any questions regarding this notification, contact Global Relay Support at 866-484-6630 or support@globalrelay.net

UPDATE: Microsoft has released a patch to correct the repeated crash issue of MS Outlook. If you are still experiencing issues with your Outlook, please update your software to the latest version.

If you need assistance with this update, please contact support.

ORIGINAL POST: There is an issue with Microsoft Outlook crashing repeatedly, following the installation of the latest Microsoft updates. This is an issue with the update pushed out by Microsoft affecting the Microsoft Outlook software, and is not affecting with the Exchange infrastructure to which Outlook is connecting.

Some users have reported that the issue may be corrected by rolling back the latest Microsoft updates on the client systems. The previous known working version of the Outlook client is build 16.0.12827.20470. If you need assistance with this rollback please contact support.

Additional updates will be posted as information becomes available.

All systems have returned to normal and we are no longer showing excessive load or delay in our spam filter system.

ARCHIVED: We are currently seeing heavy network loads in our SpamTitan spam filter system.  This heavy load could result in delays in the delivery of inbound and outbound email from our Hosted Exchange platform.  Our Engineering team is working with SpamTitan to clear up the delays as quickly as possible.

If you have any questions, please contact our Support Team.

UPDATE 3:15PM EST: AT&T has reported that each of the new outbound IPs has been removed from their block list.  At this time, all email sent from our Hosted Exchange platform to AT&T-hosted recipients should be relaying as normal.

During our process of improving email flow and performance for our customers, we have introduced a couple of new nodes to our outbound spam filter system.  As these nodes are brand new, they have limited reputations with other email providers.  The nodes are introduced gradually with minimal initial traffic to help build up their reputation.  Unfortunately it does appear that AT&T’s networks have blocked the new nodes by default.  As a result, a few users are seeing bounces when sending to recipients hosts by AT&T.

We have sent a request to AT&T to remove the blocks for our new nodes.  AT&T typically honors these requests in a fairly timely manner, so we anticipate the blocks to be removed within the same day.