COMPLETED: Platform Hot Fix, Monday, 8/12/24, 10 am Eastern (7 am Pacific)
UPDATE: The Platform Hot Fix has been completed as planned. ORIGINAL POST: There will be an update to the Hosted Services Platform at 10 am Eastern (7 am Pacific) on Monday, 8/12/24. There may be [...]
COMPLETED: Platform Maintenance, Saturday, 7/27/24, 12:01 am to 11:59 pm Eastern
Update: The platform maintenance has been completed as planned. Original Post: There will be a planned platform maintenance period for the Hosted Services Platform beginning at 12:01 am Eastern (9:01 pm Pacific) on Saturday, [...]
COMPLETED: Platform Hot Fix, Monday, 5/20/24, Noon Eastern (9 am Pacific)
UPDATE: The planned hot fix to the Hosted Services Platform was completed as planned. ORIGINAL POST: There will be an update to the Hosted Services Platform at Noon Eastern (9 am Pacific) on Monday, [...]
COMPLETED: Platform Update, Monday, 5/6/24, Noon Eastern (9 am Pacific)
The planned platform update has been completed. ORIGINAL POST: There will be an update to the Hosted Services Platform at Noon Eastern (9 am Pacific) on Monday, 5/6/24. There may be a short period during [...]
Systems Notification: Automated Customer Transition Failure
Due to the removal of DAP from MS365, the process of transitioning a customer tenant to the V3 platform is currently not functioning automatically (clicking "continue transition" will cause the transition flow to stall out). [...]
RESOLVED: Systems Notification: Microsoft Subscription Addition/Change Failure, Wednesday, 11/22/23
UPDATE: The authentication issue has been resolved. Subscription additions and changes are functioning as expected. If you experience any issues, please contact support. ORIGINAL POST: We are currently experiencing issues with authenticating to Microsoft Partner [...]
Your Billing Contact is Changing – Effective August 1st, 2023
REMINDER: Effective August 1st, 2023, CloudPlus Service will no longer be invoicing for services, though your support team remains the same. If you are uncertain of who your new billing entity is, please reach out [...]
RESOLVED: Intermittent Phone Connectivity Issues – Thursday, July 20, 2023
All phone issues with our provider have been resolved. Original Post: Our phone provider is experiencing intermittent problems impacting the functionality of our inbound and outbound calls. If you have any problems reaching our team [...]
Completed: 3.0 Control Panel Update, Thursday, 7/20/22, 12 midnight Eastern (9 pm Pacific)
Our platform update was completed as planned. If you have any questions, please reach out to our support team. Original Post: There will be an update to the Hosted Services Control panel at midnight Eastern [...]
RESOLVED – Payment Portal Password Reset Functionality Broken: Thursday 2/2/23
UPDATE: Password reset functionality has been resolved. Original Post: During their latest system update, Staxbill broke the functionality of the "reset password" button on the payment portal. If you need to update your payment [...]
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