Due to the removal of DAP from MS365, the process of transitioning a customer tenant to the V3 platform is currently not functioning automatically (clicking “continue transition” will cause the transition flow to stall out). Our dev team is working on a fix to the automated process. In the meantime, if you need to initiate a transition, please reach out to the support team so they can manually assist on the back end until the platform issue is resolved. 

UPDATE: The authentication issue has been resolved. Subscription additions and changes are functioning as expected. If you experience any issues, please contact support.

ORIGINAL POST: We are currently experiencing issues with authenticating to Microsoft Partner Center from the V3 platform. Until Microsoft assists us with resolving them, any creation of new subscriptions or changes to existing subscriptions via the platform will fail. Any existing subscriptions will continue to operate normally and renew on their pre-existing schedules.

REMINDER: Effective August 1st, 2023, CloudPlus Service will no longer be invoicing for services, though your support team remains the same. If you are uncertain of who your new billing entity is, please reach out to support@.

All phone issues with our provider have been resolved.

Original Post:

Our phone provider is experiencing intermittent problems impacting the functionality of our inbound and outbound calls. If you have any problems reaching our team live, please reach out to us at billing@ or support@ for immediate assistance. We apologize for any inconvenience and appreciate your patience while this matter is resolved.

Our platform update was completed as planned. If you have any questions, please reach out to our support team.

Original Post:

There will be an update to the Hosted Services Control panel at midnight Eastern (9 pm Pacific) Thursday, 7/20/22. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 30 minutes. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

UPDATE:

Password reset functionality has been resolved.

Original Post:

During their latest system update, Staxbill broke the functionality of the “reset password” button on the payment portal. If you need to update your payment method but need to reset your password, please call in to our Support line to update via phone. This post will be updated as soon as we receive confirmation that the password reset functionality has been restored.

UPDATE: Security certs have been updated and issues accessing the control panel, ADFS, and logging into SDO have been resolved.

ORIGINAL POST: Access to the control panel, ADFS and logging in with SDO may be impaired right now due to an expired certificate. Our engineering team is working on implementing an updated cert to resolve this issue.

Since early 2021, Microsoft has been reporting the pending deprecation of Basic Authentication for the Microsoft 365 Exchange Online platform. Up until now, Microsoft has slowly disabled Basic Authentication for any tenants that they believed were not using it. Basic Authentication was still an option, and our Support Teams were able to re-enable Basic Auth after it had been disabled by request. 

As of January 2023, Microsoft is permanently disabling Basic Authentication for all Exchange Online tenants. This is now an irreversible change. Neither our Support Team nor Microsoft support can re-enable Basic Authentication. 

WHAT DOES THIS MEAN FOR USERS?

All email applications that connect to Exchange Online must support Modern Authentication. This includes connections over POP or IMAP protocols. Any application that attempts to connect via Basic Auth will receive a “bad username/password or HTTP 401 error”. This error does not mean the username or password is incorrect, but rather that usernames and passwords are no longer accepted over Basic Auth. 

This change also means that Outlook clients can no longer connect to Exchange Online through the POP or IMAP protocols. Outlook clients only support Modern Authentication over MAPI/HTTP (for Windows) or EWS (for Mac). 

AUTHENTICATED SMTP IS THE EXCEPTION

Per Microsoft, Basic Authentication for Authenticated SMTP has not yet been disabled. Any email applications or devices that only connect to Exchange Online to relay outbound email via Authenticated SMTP should still work. Copiers and other multi-function devices that send but do not receive email will likely be unaffected by these changes. However, it is likely that Microsoft will deprecate Basic Auth for SMTP as well sometime in the future. 

MORE INFORMATION

The following Microsoft posts provide additional details for the deprecation of Basic Authentication. 

https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-time-s-up/ba-p/3695312 

https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online 

Our phone lines are currently experiencing possible disruptions. If you are unable to reach a support representative live, please leave a voicemail and a member of our team will get back to you ASAP.

UPDATE: This known bug has been resolved.

ORIGINAL POST: There is a current known bug that causes Expired subscription terms to show incorrectly in the Control Panel. Changes made to the Partner Center manually or via term renewal options may not be reflected properly in the platform.

Terms can be verified in the Microsoft control panel. Our dev team is working on a fix and will implement it as soon as it is complete.