RESOLVED (2 pm Eastern):
Resolution details: At 10:30 am Eastern, during our planned network maintenance, a failed reroute of our IP addresses led to an intermittent outage of all hosted services for a subset of customers.
At this time, the reroute issue has been resolved and all portals and services are back up and running. Emails that were received during this time are in queue and should be arriving to mailboxes shortly as the system processes through them.
UPDATE (12 pm Eastern):
Our data center team continues to work through the outage and anticipate a resolution by 2 pm eastern. Our Engineering team is working on alternative solutions to try a bring an earlier resolution.
ORIGINAL POST:
Today’s communicated network maintenance period is underway and we are seeing brief interruptions of hosted services including our Control Panel, Exchange 2013, Webroot, and Secret Double Octopus for some sets of customers. Our team at the data center are making adjustments to resolve the issue as quickly as possible.
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