UPDATE:

The Platform Hot Fix has been completed as planned.

ORIGINAL POST:

There will be an update to the Hosted Services Platform at 10 am Eastern (7 am Pacific) on Monday, 8/12/24. There may be a short period during which control panel access may be unavailable. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

Update: The platform maintenance has been completed as planned.

Original Post:

There will be a planned platform maintenance period for the Hosted Services Platform beginning at 12:01 am Eastern (9:01 pm Pacific) on Saturday, 7/27/24 during which the platform will be offline.

During the entire maintenance period, expected to end by 11:59 pm Eastern, platform.cloudplusservice.com will be unavailable. No services will be affected. If you need assistance during this maintenance period or have any questions, please reach out to our support team.

UPDATE: The planned hot fix to the Hosted Services Platform was completed as planned.

ORIGINAL POST:

There will be an update to the Hosted Services Platform at Noon Eastern (9 am Pacific) on Monday, 5/20/24. There may be a short period during which control panel access may be unavailable. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

The planned platform update has been completed.

ORIGINAL POST:

There will be an update to the Hosted Services Platform at Noon Eastern (9 am Pacific) on Monday, 5/6/24. There may be a short period during which control panel access may be unavailable. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

Due to the removal of DAP from MS365, the process of transitioning a customer tenant to the V3 platform is currently not functioning automatically (clicking “continue transition” will cause the transition flow to stall out). Our dev team is working on a fix to the automated process. In the meantime, if you need to initiate a transition, please reach out to the support team so they can manually assist on the back end until the platform issue is resolved. 

UPDATE: The authentication issue has been resolved. Subscription additions and changes are functioning as expected. If you experience any issues, please contact support.

ORIGINAL POST: We are currently experiencing issues with authenticating to Microsoft Partner Center from the V3 platform. Until Microsoft assists us with resolving them, any creation of new subscriptions or changes to existing subscriptions via the platform will fail. Any existing subscriptions will continue to operate normally and renew on their pre-existing schedules.

REMINDER: Effective August 1st, 2023, CloudPlus Service will no longer be invoicing for services, though your support team remains the same. If you are uncertain of who your new billing entity is, please reach out to support@.

All phone issues with our provider have been resolved.

Original Post:

Our phone provider is experiencing intermittent problems impacting the functionality of our inbound and outbound calls. If you have any problems reaching our team live, please reach out to us at billing@ or support@ for immediate assistance. We apologize for any inconvenience and appreciate your patience while this matter is resolved.

Our platform update was completed as planned. If you have any questions, please reach out to our support team.

Original Post:

There will be an update to the Hosted Services Control panel at midnight Eastern (9 pm Pacific) Thursday, 7/20/22. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 30 minutes. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

UPDATE:

Password reset functionality has been resolved.

Original Post:

During their latest system update, Staxbill broke the functionality of the “reset password” button on the payment portal. If you need to update your payment method but need to reset your password, please call in to our Support line to update via phone. This post will be updated as soon as we receive confirmation that the password reset functionality has been restored.