RESOLVED: Microsoft  has confirmed MFA is now functional and email delays have cleared.

10:00 am EST: Microsoft Office 365 is currently experiencing widespread issues with mail delivery and multifactor authentication. Mail to and from O365 customers may be delayed up to 30 minutes. In addition, the multi factor authentication function of Office 365 is experiencing widespread outages across the entire US and in some other countries as well.

These issues are solely on the Microsoft systems. Microsoft has confirmed this is a global outage and have not yet posted an ETA for an expected resolution. We will update this post when more information is available. If you are experiencing issues, we will be happy to record and report to Microsoft on your behalf.

All delays have been resolved

11 am EST/8 am PST: Due to an unusually heavy volume of mail we are seeing some delays in transmission of emails to recipients hosted on the Yahoo networks. Any emails  that do experience a delay will be delivered as soon as the pending mail queue clears. No email is being blocked. We will provide additional updates when more information is available.

If you have any additional questions please contact support.

There will be an update to the outbound mail relay configuration to double the number of outbound hosts on Saturday, August 31, 2019, at 3 pm EST (12 pm PST). There is no expected interruption of services during this update. If you have any questions or issues regarding this update, please contact support.

We will be updating the servers that provide the DNS records for all addresses on the msexchangeoutlook.com domain on Friday, August 30, 2019, at 10 pm EST (7 pm PST). This update is being made to facilitate a greater ease of management of these records. There is no anticipated downtime associated with this change. Customers may be prompted to re-authenticate once the change takes effect. Aside from the potential re-authentication, there is no required action to allow this change to take effect.

A planned maintenance operation will be taking place on our Dynamics 365 CRM Environment. The planned start of the maintenance is 12:00am EST (9:00 pm PST) on Friday, August 16, 2019. The upgrade is expected to take approximately 6 hours.

During the upgrade there will be intermittent interruptions in the availability of the CRM service. An additional notification will be posted when the upgrade is complete.

As of 6:37 am EST, 7/31/19, Reflexion has removed they delayed outbound warnings for their services. However, inbound is still showing a delay at this time. We are continuing to monitor their system status and will update as soon as “inbound” mail show as completely resolved. As previously noted, no email has been lost, and all queued email should be delivered.

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Customers consuming Reflexion services may be experiencing delays on both inbound and outbound messages. Reflexion has ensured our team that their engineering team is actively working to resolve mail flow service. Once the issue is resolved on Reflexion’s side all queued messages will be delivered. No further action required is expected for end-users. Reflexion status updates can be monitored directly here:

https://monitor.reflexion.net/system-health/

The automated transition process for O365 customers moving to the 2.0 Platform now includes approval of the required Microsoft Cloud Agreement, eliminating the need for any additional manual steps. The addition of the Microsoft Cloud Agreement does require admin acceptance of this agreement for customers currently in the 2.o Platform.

Simply have the appropriate user go to their “My Services” page and click the Microsoft 365 carrot. A warning will appear notifying them of the need to complete the necessary form. Click “Do It Now!”, and the 4-field form will auto-populate with the user’s information. Click “AGREE!”, and they’re all set!

*Some users may need to clear their browser cache in order to experience the new platform updates.

This update was included in our 1.2 Sprint Release communication. If you’d like to sign up for Sprint Release communications, please email our support team and we’ll add you to the list.

Emails to optimum.net ISP customers may result in a hold and/or delay. Currently, Optimum has an identified an IP address within the same range as one of our own addresses (but outside of our system) and is holding mail for addresses within that range. Again, the originating issue is outside of our network. We are working with both our spam filtering service and optimum.net towards an immediate correction and permanent resolution to prevent this from happening moving forward.