UPDATE:

Password reset functionality has been resolved.

Original Post:

During their latest system update, Staxbill broke the functionality of the “reset password” button on the payment portal. If you need to update your payment method but need to reset your password, please call in to our Support line to update via phone. This post will be updated as soon as we receive confirmation that the password reset functionality has been restored.

UPDATE: Security certs have been updated and issues accessing the control panel, ADFS, and logging into SDO have been resolved.

ORIGINAL POST: Access to the control panel, ADFS and logging in with SDO may be impaired right now due to an expired certificate. Our engineering team is working on implementing an updated cert to resolve this issue.

Since early 2021, Microsoft has been reporting the pending deprecation of Basic Authentication for the Microsoft 365 Exchange Online platform. Up until now, Microsoft has slowly disabled Basic Authentication for any tenants that they believed were not using it. Basic Authentication was still an option, and our Support Teams were able to re-enable Basic Auth after it had been disabled by request. 

As of January 2023, Microsoft is permanently disabling Basic Authentication for all Exchange Online tenants. This is now an irreversible change. Neither our Support Team nor Microsoft support can re-enable Basic Authentication. 

WHAT DOES THIS MEAN FOR USERS?

All email applications that connect to Exchange Online must support Modern Authentication. This includes connections over POP or IMAP protocols. Any application that attempts to connect via Basic Auth will receive a “bad username/password or HTTP 401 error”. This error does not mean the username or password is incorrect, but rather that usernames and passwords are no longer accepted over Basic Auth. 

This change also means that Outlook clients can no longer connect to Exchange Online through the POP or IMAP protocols. Outlook clients only support Modern Authentication over MAPI/HTTP (for Windows) or EWS (for Mac). 

AUTHENTICATED SMTP IS THE EXCEPTION

Per Microsoft, Basic Authentication for Authenticated SMTP has not yet been disabled. Any email applications or devices that only connect to Exchange Online to relay outbound email via Authenticated SMTP should still work. Copiers and other multi-function devices that send but do not receive email will likely be unaffected by these changes. However, it is likely that Microsoft will deprecate Basic Auth for SMTP as well sometime in the future. 

MORE INFORMATION

The following Microsoft posts provide additional details for the deprecation of Basic Authentication. 

https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-time-s-up/ba-p/3695312 

https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online 

Our phone lines are currently experiencing possible disruptions. If you are unable to reach a support representative live, please leave a voicemail and a member of our team will get back to you ASAP.

UPDATE: This known bug has been resolved.

ORIGINAL POST: There is a current known bug that causes Expired subscription terms to show incorrectly in the Control Panel. Changes made to the Partner Center manually or via term renewal options may not be reflected properly in the platform.

Terms can be verified in the Microsoft control panel. Our dev team is working on a fix and will implement it as soon as it is complete.

As our company is headquartered in Tampa, Florida, we are now under a hurricane watch from Hurricane Ian. Important items to note:

• Our data center is located in Santa Clara, CA, and our equipment is in no danger from this storm
• Though we have staff located in several areas of the US, a concentrated number of our staff are based in the Tampa Bay area. With that, please keep in mind the following:
  • Our support team availability may be limited Wednesday and Thursday when the storm is expected to affect this area. Continued lessened team coverage may occur depending on how the immediate area is affected (storm surge, power outage, etc.)
  • Our billing offices will be officially closed Wednesday and Thursday, however, team members will be checking in on questions/requests as they are able. If you have an emergent billing need, please submit a ticket to billing@ or leave a voicemail and a member of our team will get back to you as soon as time permits.

If you have any questions or concerns, please do not hesitate to reach out and our team will get back to you as soon as possible. We appreciate your patience during this time.

The update has been completed as planned.

ORIGINAL POST:

There will be an update to the Hosted Services Control panel at 10 pm Eastern (7 pm Pacific) Thursday, 6/30/22. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 30 minutes. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

UPDATE: The hot fix has been completed as planned.

ORIGINAL POST: There will be an update to the Hosted Services Control panel at 9 pm Eastern (6 pm Pacific) tonight, 5/18/22. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 30 minutes. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

UPDATE:

The Hosted Services Control panel update was completed as planned.

ORIGINAL POST:

There will be an update to the Hosted Services Control panel at 9 pm Eastern (6 pm Pacific) on Thursday, 5/12/22. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 30 minutes. No services will be affected.

If you have any questions, please do not hesitate to reach out to our support team.

UPDATE:

Deductions of Microsoft NCE licenses that are within their 7-day cancellation/reduction window are now able to be reduced via the control panel without delay. If you are experiencing a delay, please reach out to our support team for license reduction assistance. Legacy Microsoft license reductions will currently show a hold date of the first of the next month to take place. If you need the reductions to take place prior to that, please reach out to our support team.

ORIGINAL POST:

Our team has noticed inconsistent behavior with Microsoft’s API when it comes to license reductions, with requests sometimes failing. To ensure accurate reductions, please submit Microsoft 365 license reduction request to our support team until this is resolved. NOTE: NCE license reductions will be restricted to their subscription terms unless submitted within 7 days of initial subscription purchase. Legacy license reductions can be submitted at any time, however, licenses may be subject to prorated charges.