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So far Kelly Weber has created 122 blog entries.

General Notification: DDoS Attack Bandwidth.com

A major nationwide communications provider (Bandwidth.com) is under a targeted Denial of Service attack that may affect the functionality of our own phone systems. If you have any issues getting through to our team members live, please submit your query via ticketed request (email to support@) and our reps will respond to you as quickly as possible.

Bandwidth is the backbone for most major communications companies from Microsoft Teams to Google Voice and smaller carriers in between. Upwards of 40% of the US’s service providers rely on Bandwidth.com for their voice and other services. At this time, the exact nature and identity of the attacker is not known; nor are their motives. Bandwidth is currently doing everything in their power to mitigate the DDoS attack as well as working with authorities. You can keep up-to-date on their status at https://status.bandwidth.com

 

2021-09-29T13:29:53+00:00September 29th, 2021|

COMPLETED: 2.0 Control Panel Planned Update, Sunday, 9/19/21, 9 pm Eastern (6 pm Pacific)

UPDATE:
The planned 2.0 Control Panel update has been completed. All is working as expected. The first time you log into the Control Panel you may need to clear your cache or do a hard refresh. If you experience any issues with the Control Panel or with SDO, please reach out to our support team.
ORIGINAL POST:
There will be an update to the Hosted Services Control panel, including an update of SDO to Version 5, at 9:00 pm Eastern (6:00 pm Pacific) on Sunday, 9/19/21. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 1 hour. No service downtime is expected.
If you have any questions, please do not hesitate to reach out to our support team.
2021-09-20T14:28:33+00:00September 16th, 2021|

Systems Notification: MS365 License Application – Friday, 9/10/21, 4 pm Eastern (1 pm Pacific)

An issue with Microsoft 365 licensing has been discovered that may impede the ability to apply licenses through our Control Panel. Our support team is currently working to resolve this issue with Microsoft. If any issues are encountered when applying licenses through the CP, please contact support so we can manually complete the license request.
2021-09-10T20:00:11+00:00September 10th, 2021|

COMPLETED: 2.0 Control Panel Update, Thursday, 8/12/21, 9:00 am Eastern (6 am Pacific)

UPDATE:
The Control Panel update was completed at 9:30 am Eastern. Access should be restored in full. In order to experience the most up-to-date control panel, you may need to clear your cache. If you have any questions regarding this, please do not hesitate to reach out to our support team. Stay tuned for Sprint Release details to be released in the coming days!
ORIGINAL POST:
There will be an update to the Hosted Services Control panel at 9 am Eastern (6 am Pacific) on Thursday, 8/12/21. There may be a short period during which control panel access may be unavailable. The downtime is expected to be no more than 1 hour. No services will be affected.
If you have any questions, please do not hesitate to reach out to our support team.
2021-08-12T15:10:49+00:00August 11th, 2021|

Systems Notification: New MS365 Account Signup Failure – Thursday, 7/15/21, 11:00 am Eastern (8:00 am Pacific)

UPDATE:
The address validation process has been temporarily reversed by Microsoft. We’re adjusting our sprint release to accommodate both old and new scenarios. At this time, new MS365 customers should be able to be added without issue, however if you are experiencing problems please reach out to our Support Team.
This post will be updated/resolved once the final release is in place to address either scenario.
ORIGINAL POST:
Our engineering team has discovered that new Microsoft 365 signups are currently failing in the 2.0 platform due to a non-communicated change from Microsoft in the address validation process. Our development team has released a fix which is currently being tested in our preproduction environment. This release is anticipated to be placed into production following confirmation of successful testing.
This affects new MS365 signups only and does not affect current MS365 customers. We will post an update to this Network News as soon as it is available. If you have any questions or concerns, please reach out to our support team.
2021-07-16T16:19:49+00:00July 15th, 2021|

Systems Notification: Degraded Microsoft 365 Service Functionality in Canada, 6/22/21, 1:10 pm Eastern (10:10 am Pacific)

Microsoft is currently reporting degraded service functionality across all Microsoft 365 services in Canada. Impacted scenarios include users being unable to connect to Exchange Online, open documents in SharePoint via Office for the web, or use live event Q&A in Microsoft Teams.

We are currently not seeing reports of functionality issues, however, our team is keeping a watch on Microsoft’s updates to see if this extends into the US. If you have any questions, please reach out to our support team.

2021-06-22T17:12:01+00:00June 22nd, 2021|

COMPLETED – Planned Update: 2.0 Platform Maintenance, Sunday, 6/13/21, 11:00 pm Eastern (8:00 pm Pacific)

UPDATE:

The planned update was completed at 12:45 am Eastern and the control panel is back up and running. If you have any questions, please reach out to our support team.

 

ORIGINAL POST:

Our engineering team will be performing a needed maintenance period on our 2.0 platform, Sunday, 6/13/21, at 11 pm Eastern (8 pm Pacific) which will prevent users from logging into the 2.0 Control Panel.

The maintenance is expected to last approximately 3 hours, after which users will be able to utilize the 2.0 platform again. This update will not affect services associated with the 2.0 platform, it will simply preclude account and service management via the 2.0 Control Panel during this time.

 

2021-06-14T12:47:18+00:00June 11th, 2021|

COMPLETED: Hosted Exchange Legacy Platform Maintenance, Thursday, 6/10/21, 11:00 pm Eastern (8 pm Pacific)

UPDATE:
The scheduled maintenance was completed at 11:27 pm Eastern on 6/10/21. All systems are operating normally, though some users may be required to re-enter their credentials.
Simultaneous to this, we have received some reports of a Windows/Office update on the end-user side that prompts a “Windows Security” pop-up to occur repeatedly. If users are experiencing this issue, they may need to select “More options” in the window, then click “Use a Different Account” and manually enter the email address and password for the affected mailbox.
If you have any questions, please reach out to our support team.
ORIGINAL POST:
Our engineering team will be performing a needed maintenance period on our Legacy platforms, Thursday, 6/10/21, which will cause authentication failures in Hosted Exchange. The maintenance is expected to last 30-45 minutes, after which users will be able to re-log into Exchange. During this update, mail flow will continue without interruption and anything composed in the interim will be sent once the client is able to reconnect. Outlook Web Access will not be accessible during this time.
2021-06-11T12:29:10+00:00June 10th, 2021|

COMPLETED – HOT FIX: 2.0 Platform, Tuesday, 6/8/21, 11:45 am Eastern (8:45 am Pacific)

Update:
The Hot Fix has been completed. This has resolved browser-specific SDO management issues (you may need to clear your browser cache), however, there are still issues with the external sign-up form. If you need assistance signing up while this is resolved, please reach out to our support team.
Original Post:
Our engineering team will be deploying a hot fix to the 2.0 Platform at 11:45 am Eastern (8:45 am Pacific), fixing an issue with the external sign-up form and SDO management within specific browsers. All services will remain active/unaffected, however there may be a brief disruption to control panel access.
2021-06-08T15:52:47+00:00June 8th, 2021|

RESOLVED: Potential Mail Delays/Microsoft Exchange – Tuesday, 6/1/21, 5:00 pm Eastern (2:00 pm Pacific)

Update:
Our outbound IP addresses have been adjusted so that end-users are no longer impacted by the erroneously filed spam reports. You can resend any returned emails at this time and they should deliver as intended. If you experience any issues, please do not hesitate to reach out to our Support team.
Original Systems Notification Post:
Our engineering team has discovered that some email is being blocked due to erroneous spam reports filed with Microsoft. Customers on our Hosted Exchange service may be impacted when sending email to Hotmail, live.com, and outlook.com. Any emails that are not delivered will generate a non-delivery response. We are in communication with Microsoft to resolve this issue as quickly as possible. If you receive an NDR for an email sent, this email will need to be resent when the issue is resolved, it will NOT remain in the queue.
2021-06-01T22:46:35+00:00June 1st, 2021|
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