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RESOLVED: Potential Mail Delays/Microsoft Exchange – Tuesday, 6/1/21, 5:00 pm Eastern (2:00 pm Pacific)

Update:
Our outbound IP addresses have been adjusted so that end-users are no longer impacted by the erroneously filed spam reports. You can resend any returned emails at this time and they should deliver as intended. If you experience any issues, please do not hesitate to reach out to our Support team.
Original Systems Notification Post:
Our engineering team has discovered that some email is being blocked due to erroneous spam reports filed with Microsoft. Customers on our Hosted Exchange service may be impacted when sending email to Hotmail, live.com, and outlook.com. Any emails that are not delivered will generate a non-delivery response. We are in communication with Microsoft to resolve this issue as quickly as possible. If you receive an NDR for an email sent, this email will need to be resent when the issue is resolved, it will NOT remain in the queue.
2021-06-01T22:46:35+00:00June 1st, 2021|

Systems Notification: Octopus Authenticator not Currently Available on Google Play Store: 5/26/21

The Octopus Authenticator for Android is currently not available for download from the Google Play Store. While this matter is being investigated, the app can be securely downloaded at https://cp.cloudplusservice.com/static/OctopusForAndroid_v286.apk

The availability of Octopus Authenticator on the Google Play Store does not affect Android devices that already have this app installed on them, nor does it affect iPhone users; it simply precludes new downloads from the Google Play Store for use on Android devices.

If you have any questions or concerns, please do not hesitate to reach out to our support team.

2021-05-26T19:47:48+00:00May 26th, 2021|

COMPLETED: Front-End Exchange Security Updates: Thursday, 5/20/21, 11:00 am Eastern (8:00 am Pacific)

Update: The planned front-end exchange security updates have been completed.
Original post: A security flaw has been identified that requires updates to the front-end of the Exchange systems. It is possible that the updates may result in a brief interruption in connectivity to your mailbox and/or a need to reboot your Outlook client. During the update, there should be no impact on the ability to send or receive mail.
2021-05-20T18:31:01+00:00May 19th, 2021|

COMPLETED: Spam Filter Update – Monday, 5/17/21, 2:00 am Eastern (11:00 pm Pacific)

There will be an update to the software on the SpamTitan spam filtering systems on Monday, 5/17/21, at 2:00 am Eastern (11:00 pm Pacific). This update will provide a more comprehensive spam filtering process and enhanced functionality of associated components. The spam filtering system is fully redundant and each system will be updated individually.

There is no expected interruption of either inbound or outbound mail flow during this update.

Accounts using Reflexion, Office 365 Exchange Online Protection, or third-party spam filters will not be affected.

If you have any questions or issues regarding the update please contact support.

2021-05-19T18:30:29+00:00May 14th, 2021|

COMPLETED Maintenance: Load Balancing Systems Update, Sunday, 5/2/21, 12 pm Eastern (11 am Pacific)

This Sunday, 5/2/21, at 2 pm Eastern (11 am Pacific) we will be performing a planned update to our load balancing systems. During the maintenance window, there may be a 10-15 minute period of disconnect. There will be no impact on email activity, other than a possible need to close and reopen your Outlook client. If you lose your platform or email connection, or are unable to sign in, you have likely hit the system during the reconnect. Wait a few moments and retry.

The expected maintenance period is 30 min.

If you have any questions, please do not hesitate to reach out to our support team.

2021-05-04T15:17:39+00:00April 30th, 2021|

COMPLETED: Exchange Vulnerability Update, Saturday 4/17/21, 4:45 pm Eastern (1:45 pm Pacific)

Our Exchange systems have been fully patched against the latest vulnerabilities and the environment is fully protected at this time.

Post-patching all Exchange systems were scanned to ensure that the systems had not been compromised prior to patching. No backdoors or other issues related to the vulnerabilities were detected. At this time we have no expectation of any additional impact on the environment due to this latest vulnerability.

2021-04-17T21:43:40+00:00April 17th, 2021|

COMPLETED: Hot Fix/Critical Front-End Exchange Security Updates: Wednesday, 4/14/21, 10:30 am Eastern (7:30 am Pacific)

UPDATE: This update has been completed. A planned update for the back-end will be completed this weekend.
ORIGINAL POST: A critical security flaw has been identified that requires immediate updates to the front-end of the Exchange systems. It is possible that the updates may result in a brief interruption in connectivity to your mailbox and/or a need to reboot your Outlook client. During the update there should be no impact on the ability send or receive mail.
2021-04-14T16:04:29+00:00April 14th, 2021|

SDO New User/Service Provisioning Delay – Tuesday, 3/13/21, 5:45 pm Eastern (2:45 pm Pacific)

UPDATE: Our team continues to work with the SDO support team on resolving the delay in SDO provisioning.
ORIGINAL POST: There is a delay in provisioning via the SDO management console that is preventing functionality for new users, services and directories within SDO. Our team is actively working with the SDO team to resolve this.
No current users of the SDO service are experiencing any functionality issues, this only affects new provisioning items specific to SDO. We will update this post with more information as it becomes available.
2021-04-14T16:07:36+00:00April 13th, 2021|

Microsoft 365 Outage – Thursday, 4/01/21, 6 pm Eastern (3 pm Pacific)

Updated 11:26 PM UTC, 4/1/21:
Per Microsoft: They have rerouted traffic to their resilient DNS capabilities and are seeing improvement in service availability. They are continuing to see availability improvements, so some customers may begin seeing services recover. Microsoft is managing multiple workstreams to validate recovery and apply necessary mitigation steps to ensure complete network recovery.
Original Post:
Microsoft 365 is currently experiencing some widespread issues impacting multiple Microsoft 365 apps. Some or all services may be impacted for users. At the time of the original post, Microsoft had not acknowledged the issue on their health status page, status.office365.com, but had acknowledged it at https://status2.azure.com/. We are awaiting ETA for an expected resolution. We will update this post when more information is available.

These issues are solely on the Microsoft systems. We will be happy to record and report any issues you might be experiencing.

2021-04-01T23:45:50+00:00April 1st, 2021|
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