Update: Systems maintenance was completed as planned.

Original Post:

This Sunday, 3/28/21, at 1 pm Eastern (10 am Pacific) we will be performing a planned update to our load balancing systems. During the maintenance window, there may be a brief moment of disconnect when the failover between active and standby units is forced. There will be no impact on email activity. If you lose your platform connection, or are unable to sign-in, you have likely hit the system during the reconnect. Wait a moment and retry.

The expected maintenance period is 2 hours.

If you have any questions, please do not hesitate to reach out to our support team.

Global Relay has published the following notification for an upcoming scheduled maintenance for Global Relay Archive 9 services:

Global Relay has published the following notification for an upcoming scheduled maintenance for Global Relay Archive 9 services:

As a part of our ongoing efforts to streamline and optimize our technologies, we will be making some updates to the systems in our data center between Friday, March 12^th and Sunday, March 14^th. There are no anticipated outages relating to these updates, however, a short interruption in service due to unforeseen conditions is possible. If you note any issues during this time, please contact our support team so that they can keep our engineers informed of anything that may arise.

A temporary issue that caused a brief interruption to our Secret Double Octopus passwordless authentication system was discovered at 1 pm Eastern today, March 10, 2021. An earlier network update rendered the server inaccessible from outside the internal network. The network configuration was immediately corrected and passwordless authentication was restored to full functionality. Passwordless authentication was offline for a portion of our customers for approx 15-20 min. NOTE: this impacted passwordless authentication, no other services were impacted.

Load balance configurations have been adjusted to ensure that all authentication requests properly automatically re-direct to an alternative authentication server in the event a single system becomes inaccessible.

If you have any questions or concerns, please do not hesitate to reach out to our support department.

The planned update has been completed.

Original Post:

An update to the Secret Double Octopus infrastructure is planned for Tuesday, March 9, 2021, at 10 pm Eastern (7 pm Pacific). The systems being updated are redundant, but there is a chance that there may be a short interruption in SDO authentication while this update is underway. The update is expected to take no more than 1 hour.

If you have any questions, please do not hesitate to reach out to our support team.

Our Exchange systems have been fully patched against the latest zero-day vulnerabilities and the environment is fully protected at this time.

Post-patching all Exchange systems were scanned to ensure that the systems had not been compromised prior to patching. No backdoors or other issues related to the vulnerabilities were detected. At this time we have no expectation of any additional impact on the environment due to this latest vulnerability.

Update:

The planned update has been completed.

Original Post:

A critical security flaw has been identified that requires immediate back-end updates to the Exchange systems. It is possible that the updates may result in a brief interruption in connectivity to your mailbox and/or a need to reboot your Outlook client. During the updates there should be no impact on the ability send or receive mail.