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So far Kelly Weber has created 123 blog entries.

COMPLETE: Hot Fix / Critical Front-End Exchange Security Updates: Wednesday, 3/3/21, 1 pm Eastern (11 am Pacific)

UPDATE:
The Exchange Security Hot Fix has been completed.

ORIGINAL POST:
A critical security flaw has been identified that requires immediate updates to the front-end of the Exchange systems. It is possible that the updates may result in a brief interruption in connectivity to your mailbox and/or a need to reboot your Outlook client. During the update there should be no impact on the ability send or receive mail.

2021-03-03T19:50:39+00:00March 3rd, 2021|

Scheduled Maintenance/FreshDesk & Email Support – Saturday, 2/20/21, 6 pm Eastern (3 pm Pacific)

FreshDesk will be performing scheduled maintenance on our KnowledgeBase and Ticketing Systems this Saturday, 2/20/21, at 6:00 pm Eastern (3:00 pm Pacific), lasting 4-5 hours.
Simultaneous with this update, we will be updating our own internal email systems. During this time emailed ticketed requests will queue up, but may be delayed in delivery, and emailed response time may lag.
If you have a help desk problem that needs immediate assistance, or a help desk emergency, please call in rather than (or in addition to) submitting a help desk query via email.
2021-02-19T19:24:51+00:00February 19th, 2021|

RESOLVED: Outbound Mail Processing Delay – Tuesday, 2/16/21 5:30 pm Eastern (2:30 pm Pacific)

RESOLVED: 6:30 pm Eastern (3:30 pm Pacific)
The temporary delay in some outbound mail has been resolved and all pending mail has been confirmed processed at this time. Please contact support if you have any questions or experience any issues.

ORIGINAL POST: We are experiencing an unexpected delay in some outbound mail processing. Mail will remain in the queue and will be delivered as soon as the delay is resolved.

2021-02-17T01:18:41+00:00February 16th, 2021|

RESOLVED: Microsoft 365 Outage – Friday, 1/14/21, 8:30 am Eastern (5:30 am Pacific)

UPDATE: Per Microsoft, the outage has been resolved and all Microsoft 365 services should be accessible as normal.

 

ORIGINAL: Microsoft 365 is currently experiencing some widespread issues impacting multiple Microsoft 365 apps or services including Teams, email, and SharePoint services, among others.

Microsoft has acknowledged the issue, but has no ETA for an expected resolution. We will update this post when more information is available.

These issues are solely on the Microsoft systems. We will be happy to record and report any issues you might be experiencing.

2021-01-15T14:37:19+00:00January 15th, 2021|

COMPLETED: Control Panel Hotfix, Thursday 1/7/21, 3 pm Eastern (12 pm Pacific)

UPDATE: This hotfix has been completed.
ORIGINAL POST: We are applying a hotfix to the hosted services Control Panel. There may be a short period during which the control panel and the associated services are unavailable. Expected downtime is 10-15 min, but may extend as long as 30 min. If you have any questions, please do not hesitate to reach out to our support team.
2021-01-07T20:20:46+00:00January 7th, 2021|

Google/Gmail Outage May Result in Returned Messages, Tuesday, 12/15/20

UPDATE (8:05 pm ET): Google is reporting the issues with Gmail have been resolved. However, some systems will not return bounced mail for a period of several hours. If you are still experiencing send issues to Gmail contacts, please call or email our support team so we can track the information and ensure that there are no lingering issues.

ORIGINAL POST: Google is, again, reporting issues with their Gmail email services this evening, Tuesday, 12/15/20. This outage may lead to some email being sent to Gmail contacts to be returned or “bounced”. Returns may extend past the “fix” status of Gmail as some systems will not return bounced mail for a period of several hours.

Updates on Gmail status can be seen at https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab

If you have received a returned message from a Gmail contact your email has not been delivered and it is best to attempt a resend after the issues are reported as resolved.

2020-12-16T01:06:18+00:00December 15th, 2020|

Google/Gmail Outages, Monday 12/14/20

Google reported mass outages to multiple services, including Gmail, today, 12/14/20, leading to some email to be returned or “bounced”. Google has reported all services are back in order, however, some systems will not return bounced mail for a period of several hours. If you are still experiencing send issues to Gmail contacts, please call or email our support team so we can track the information and ensure that there are no lingering issues.

2020-12-14T23:50:12+00:00December 14th, 2020|

COMPLETED: Control Panel Update, Tuesday, 12/1/20, 10 pm Eastern (7 pm Pacific)

UPDATE: This planned update has been completed.

ORIGINAL POST: There is a planned update to the Control Panel. During this time there may be a short period during which the control panel and the management of associated services are unavailable. The downtime is expected to be no more than 30 minutes.

If you have any questions, please do not hesitate to reach out.

2020-12-02T03:18:25+00:00December 1st, 2020|

Microsoft 365 Exchange Email outage – Tuesday, 12/1/20, 10:30 am EST (7:30 am PST)

Microsoft Office 365 is currently experiencing some widespread issues impacting the Teams and Exchange platforms, as well as service login. As of this time some users are reporting that they are unable to login, whereas others are able to login to the platform or are able to continue to use existing logins but are unable to send or receive messages. In addition, teams is showing both partial and total degradation in the form of missing features and functions for some users, and a total service outage for others.

Additional services that have interrelated dependencies, such as SharePoint, may also be impacted.

Microsoft has acknowledged the issue, but has no ETA for an expected resolution. We will update this post when more information is available.

These issues are solely on the Microsoft systems, at this time we will be happy to record and report any issues you might be experiencing.

2020-12-01T16:05:41+00:00December 1st, 2020|
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