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So far Kelly Weber has created 122 blog entries.

RESOLVED: Microsoft 365 Exchange Email outage – Tuesday, 11/10/20, 12:30 pm EST (9:30 am PST)

UPDATE:
Microsoft reports that all issues have been resolved.
ORIGINAL POST:
Microsoft Office 365 is currently experiencing some widespread issues on their Exchange Email platform. As of this time some users are reporting that the email service is entirely inaccessible and in the case where a user is still able to login, messages cannot be sent or received. In addition, administrators are unable to access the Exchange Administration console in the Microsoft 365 Admin Center.
Additional services that have Exchange dependencies, such as Microsoft Teams are similarly impacted.
Microsoft has acknowledged the issue, and has identified the root cause, but has no ETA for an expected resolution. We will update this post when more information is available.
These issues are solely on the Microsoft systems, at this time we will be happy to record and report any issues you might be experiencing.
2020-11-11T12:42:15+00:00November 10th, 2020|

RESOLVED: Microsoft 365 Exchange Email outage – Thursday, 11/5/20, 6:00 pm EST (3:00 pm PST)

UPDATE
Microsoft has reported that all issues have been resolved.

ORIGINAL POST

Microsoft Office 365 is currently experiencing some widespread issues on their Exchange Email platform. As of this time some users are reporting that the email service is entirely inaccessible and in the case where a user is still able to login, messages cannot be sent or received. In addition, administrators are unable to access the Exchange Administration console in the Microsoft 365 Admin Center.

Additional services that have Exchange dependencies, such as Microsoft Teams are similarly impacted.

Microsoft has acknowledged the issue, and has identified the root cause, but has no ETA for an expected resolution. We will update this post when more information is available.

These issues are solely on the Microsoft systems, at this time we will be happy to record and report any issues you might be experiencing.

2020-11-06T13:03:11+00:00November 6th, 2020|

RESOLVED: Microsoft 365 Service Inaccessibility, Wednesday, 10/7/20, 3:30 pm EST (12:30 pm PST)

UPDATE (5:30 pm EST/2:30 pm PST):

Microsoft has has confirmed that a recent update to network infrastructure resulted in impact to Microsoft 365 services. Most recent update indicates that all services with the exception of Admin Center are “healthy” or “recovering”. Continue to monitor https://status.office.com/ for added updates.

 

ORIGINAL POST:

As posted by Microsoft, there is currently a widespread outage that may prevent users from connecting to many Microsoft Services.

These issues are solely on Microsoft systems. For more details, please go to https://status.office.com/. We will update Network News as more information becomes available.

2020-10-07T21:37:49+00:00October 7th, 2020|

RESOLVED: Microsoft 365 Service Inaccessibility, Monday, 9/28/20, 6:15 pm EST (3:15 pm PST)

UPDATE: Microsoft has updated that all services should be working as normal.
ORIGINAL POST:
As posted by Microsoft, there is currently a widespread outage that is preventing users from authenticating to many Microsoft Services. Microsoft does believe that they have identified root cause of the issue and working to correct it at this time.
These issues are solely on Microsoft systems. For more details, please go to https://status.office.com/. We will update Network News as more information becomes available.
2020-09-29T12:13:11+00:00September 28th, 2020|

RESOLVED: Microsoft 365 Authentication – Wednesday, 9/23/20, 1:15 pm EST

UPDATE:

The connectivity between the hosted services platform authentication environment and Microsoft 365 has been re-established and authentications are now working normally. If you encounter any issues, please do not hesitate to contact support.

ORIGINAL POST:

We are currently encountering some difficulty with federated authentication to Microsoft 365 through the hosted services platform. We are working on the issue and we will provide updates as more information becomes available.

2020-09-23T17:34:35+00:00September 23rd, 2020|

Global Relay Scheduled Maintenance Notification – Friday, 9/11/20, 8 pm EST (5 pm PST)

Global Relay has published the following notification for an upcoming scheduled maintenance notification for Global Relay Archive 9:

DETAILS:

Date/Time: Friday, September 11, 2020, starting at 8 pm ET (12 am UTC September 12) and lasting approximately two hours.
Release Type: Patch
Description: A backend upgrade to support Global Relay Archive 9 services.
Customer Impact: During this maintenance period, users will be unable to log in to Global Relay Archive 9. Upon completion of this maintenance, users will be able to log in again.

All messages will be archived as normal.

QUESTIONS:

If you have any questions regarding this notification, contact Global Relay Support at 866-484-6630 or support@globalrelay.net

2020-09-10T14:45:54+00:00September 10th, 2020|

RESOLVED: Ticketing System Delays – Wednesday, 9/9/20

UPDATE: FreshDesk has communicated that this issue has been resolvd.
ORIGINAL POST: Our support ticketing system, FreshDesk, is experiencing delays in processing emails as tickets. FreshDesk is aware of, and working on, the issue. If you have an urgent need, please contact our support team via phone.
2020-09-10T14:46:21+00:00September 9th, 2020|

RESOLVED: CRM 2011 Connectivity Issues – Monday, 7/20/20

UPDATE: CRM connectivity issues have been resolved. If you are experiencing issues, please reach out to our support team

ORIGINAL POST: There is currently an issue with connectivity to CRM 2011 due to browser updates that require a higher level of connection security. The necessary updates to the CRM servers are being made now and we expect connectivity to be fully restored once the updates are complete.

If you are experiencing issues logging in, you can use Firefox on Windows or Mac systems and temporarily permitting the use of TLS 1.0 & 1.1.

If you have any questions, please do not hesitate to reach out to our support team.

2020-09-10T14:46:58+00:00July 20th, 2020|

COMPLETED: Critical Infrastructure Updates – Friday, 7/17/20, Beginning 9:00 pm EST (6:00 pm PST)

Microsoft has confirmed a critical security flaw that impacts the back-end systems that provide authentication services for the control panel. Currently these systems have been updated to mitigate any security concerns. Additional measures are being undertaken from Friday, 7/17/20, at 9 pm EST through Sunday, 7/19/20, 9 pm EST, to provide a higher level of security which will require a reboot of all systems. There is no anticipated impact on the end-customer or services from the reboot, however there may be a brief interruption of the ability to log on to the control panel.
If you have any questions about the update process, please contact the support team.
2020-07-20T16:25:44+00:00July 17th, 2020|
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