Optimum.net Holds
Emails to optimum.net ISP customers may result in a hold and/or delay. Currently, Optimum has an identified an IP address within the same range as one of our own addresses (but outside of our system) [...]
O365 Transition Process Update – RESOLVED
We are updating the process for transitioning existing Office 365 customers to our platform. During this revamp, transitions can be started in the control panel but will be completed via a partially manual process. Please [...]
UPDATE: Antivirus Signatures / Virus Win.Exploit.CVE_2019_0903-6966169-0
SpamTitan antivirus signatures were updated again, Sunday, May 26th. Aggressive blocking of pdf attachments has resolved with this update. If you have any questions, please do not hesitate to reach out to our support team.
Antivirus Signatures Update: Virus Win.Exploit.CVE_2019_0903-6966169-0
Effective Saturday, May 25th, antivirus signatures were updated in the SpamTitan filter to protect against a new potential virus known as Win.Exploit.CVE_2019_0903-6966169-0. This virus exploits a Windows vulnerability that allows for remote code execution, allowing [...]
SpamTitan Cutover Update
The final phase of the SpamTitan cutover was completed on Tuesday, May 21st. Following a staged transition that took place over several days prior to “warm up” the sending addresses, the outbound mail routing of [...]
Outbound Email Delays and Bouncebacks
In our effort to move to a more robust, secure and feature-rich spam filtering system, some errors occurred during the transition away from Roaring Penguin today that caused some customers to experience mail delays. These [...]
SpamTitan Spam Filter Changeover and Outbound Mail Relay
The default outbound relay provider for email has been changed to SpamTitan. Customers who have opted to use an independent/external spam filter provider may experience a temporary delay in mail flow if the configuration for [...]
Autodiscover Prompts in Outlook clients
We have recently performed an upgrade to our DNS servers. As a result certain users may receive a prompt in Outlook requesting permission to allow a securembox.com website and address to configure server settings. This [...]
Intermittent Phone Connectivity Issues – Friday, April 5, 2019
Our phone provider is experiencing intermittent problems impacting the functionality of our inbound and outbound calls. If you have any problems reaching our team live, please reach out to us at billing@ or support@ for [...]
Intermittent Phone Outage – Tuesday, February 5, 2019
Our phone provider is experiencing intermittent problems impacting the functionality of our inbound and outbound calls. If you have any problems reaching our team live, please reach out to us at billing@ or support@ for [...]
Stay In Touch