RESOLVED – Payment Portal Password Reset Functionality Broken: Thursday 2/2/23
UPDATE: Password reset functionality has been resolved. Original Post: During their latest system update, Staxbill broke the functionality of the "reset password" button on the payment portal. If you need to update your payment [...]
RESOLVED – Systems Notification: Security Certificate – Thursday, 1/26/23, 6:00 pm Eastern (3:00 pm Pacific)
UPDATE: Security certs have been updated and issues accessing the control panel, ADFS, and logging into SDO have been resolved. ORIGINAL POST: Access to the control panel, ADFS and logging in with SDO may be [...]
Microsoft 365 Basic Auth Deprecation: January 2023
Since early 2021, Microsoft has been reporting the pending deprecation of Basic Authentication for the Microsoft 365 Exchange Online platform. Up until now, Microsoft has slowly disabled Basic Authentication for any tenants that they believed [...]
Call Queuing Disruption: Monday, 12/12/22
Our phone lines are currently experiencing possible disruptions. If you are unable to reach a support representative live, please leave a voicemail and a member of our team will get back to you ASAP.
RESOLVED: Control Panel Bug (Expired Subscription Term Display) – Saturday, 10/1/22
UPDATE: This known bug has been resolved. ORIGINAL POST: There is a current known bug that causes Expired subscription terms to show incorrectly in the Control Panel. Changes made to the Partner Center manually or [...]
Major Storm Alert: Monday, 9/26/22
As our company is headquartered in Tampa, Florida, we are now under a hurricane watch from Hurricane Ian. Important items to note: Our data center is located in Santa Clara, CA, and our equipment is [...]
COMPLETE: Planned 2.0 Control Panel Update, Thursday, 6/30/22, 10 pm Eastern (7 pm Pacific)
The update has been completed as planned. ORIGINAL POST: There will be an update to the Hosted Services Control panel at 10 pm Eastern (7 pm Pacific) Thursday, 6/30/22. There may be a short [...]
COMPLETE: 2.0 Control Panel Update, Wednesday, 5/18/22, 9 pm Eastern (6 pm Pacific)
UPDATE: The hot fix has been completed as planned. ORIGINAL POST: There will be an update to the Hosted Services Control panel at 9 pm Eastern (6 pm Pacific) tonight, 5/18/22. There may be [...]
COMPLETED: Planned 2.0 Control Panel Update, Thursday, 5/12/22, 9 pm Eastern (6 pm Pacific)
UPDATE: The Hosted Services Control panel update was completed as planned. ORIGINAL POST: There will be an update to the Hosted Services Control panel at 9 pm Eastern (6 pm Pacific) on Thursday, 5/12/22. There [...]
RESOLVED: MS 365 License Reduction Failures via API: Monday, 4/18/22
UPDATE: Deductions of Microsoft NCE licenses that are within their 7-day cancellation/reduction window are now able to be reduced via the control panel without delay. If you are experiencing a delay, please reach out to [...]
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