RESOLVED – Systems Notification: ArcTitan Archiving Delay – Sunday, 6/6/21, 11:00 am Eastern (8:00 am Pacific)
Update: TitanHQ has resolved the archiving delay and our engineering team has confirmed that all queued messages have been successfully delivered to ArcTitan. If you have any questions or concerns, please reach out to our [...]
RESOLVED: Potential Mail Delays/Microsoft Exchange – Tuesday, 6/1/21, 5:00 pm Eastern (2:00 pm Pacific)
Update: Our outbound IP addresses have been adjusted so that end-users are no longer impacted by the erroneously filed spam reports. You can resend any returned emails at this time and they should deliver as [...]
Systems Notification: Octopus Authenticator not Currently Available on Google Play Store: 5/26/21
The Octopus Authenticator for Android is currently not available for download from the Google Play Store. While this matter is being investigated, the app can be securely downloaded at https://cp.cloudplusservice.com/static/OctopusForAndroid_v286.apk The availability of Octopus Authenticator on the Google [...]
COMPLETED: Front-End Exchange Security Updates: Thursday, 5/20/21, 11:00 am Eastern (8:00 am Pacific)
Update: The planned front-end exchange security updates have been completed. Original post: A security flaw has been identified that requires updates to the front-end of the Exchange systems. It is possible that the updates may [...]
COMPLETED: Spam Filter Update – Monday, 5/17/21, 2:00 am Eastern (11:00 pm Pacific)
There will be an update to the software on the SpamTitan spam filtering systems on Monday, 5/17/21, at 2:00 am Eastern (11:00 pm Pacific). This update will provide a more comprehensive spam filtering process and [...]
Microsoft Outlook Visibility Issue – UPDATED Wednesday 5/12/21 12:00 am Eastern (5/11/21 9:00pm Pacific)
UPDATE: Microsoft has reported that a fix has been deployed across all networks which should mitigate the issues for Outlook users. Users are recommended to restart their Outlook client for the changes to take effect. [...]
COMPLETED Maintenance: Load Balancing Systems Update, Sunday, 5/2/21, 12 pm Eastern (11 am Pacific)
This Sunday, 5/2/21, at 2 pm Eastern (11 am Pacific) we will be performing a planned update to our load balancing systems. During the maintenance window, there may be a 10-15 minute period of disconnect. [...]
COMPLETED: Exchange Vulnerability Update, Saturday 4/17/21, 4:45 pm Eastern (1:45 pm Pacific)
Our Exchange systems have been fully patched against the latest vulnerabilities and the environment is fully protected at this time. Post-patching all Exchange systems were scanned to ensure that the systems had not been compromised [...]
Planned Update/ Exchange Back-End Security Update, Saturday 4/17/21, 11 am Eastern (8 am Pacific)
A critical security flaw has been identified that requires back-end updates to the Exchange systems. Front-end updates were completed in an immediate hot-fix. This planned update will address any back-end concerns. During this update, no [...]
COMPLETED: Hot Fix/Critical Front-End Exchange Security Updates: Wednesday, 4/14/21, 10:30 am Eastern (7:30 am Pacific)
UPDATE: This update has been completed. A planned update for the back-end will be completed this weekend. ORIGINAL POST: A critical security flaw has been identified that requires immediate updates to the front-end of the [...]
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