RESOLVED: Microsoft 365 Service Inaccessibility, Monday, 9/28/20, 6:15 pm EST (3:15 pm PST)
UPDATE: Microsoft has updated that all services should be working as normal. ORIGINAL POST: As posted by Microsoft, there is currently a widespread outage that is preventing users from authenticating to many Microsoft Services. Microsoft [...]
RESOLVED: Microsoft 365 Authentication – Wednesday, 9/23/20, 1:15 pm EST
UPDATE: The connectivity between the hosted services platform authentication environment and Microsoft 365 has been re-established and authentications are now working normally. If you encounter any issues, please do not hesitate to contact support. ORIGINAL [...]
COMPLETED: Planned Update: Outbound Mail SPF Records – Wednesday, 9/23/20, 12 pm EST (9 am PST)
An update to our hosted email SPF mail records will be made at 12 pm EST (9 am PST) on Wednesday, September 23rd for general maintenance/removal of outdated information. There are no anticipated effects on [...]
Global Relay Scheduled Maintenance Notification – Friday, 9/11/20, 8 pm EST (5 pm PST)
Global Relay has published the following notification for an upcoming scheduled maintenance notification for Global Relay Archive 9: DETAILS: Date/Time: Friday, September 11, 2020, starting at 8 pm ET (12 am UTC September 12) and [...]
RESOLVED: Ticketing System Delays – Wednesday, 9/9/20
UPDATE: FreshDesk has communicated that this issue has been resolvd. ORIGINAL POST: Our support ticketing system, FreshDesk, is experiencing delays in processing emails as tickets. FreshDesk is aware of, and working on, the issue. If [...]
Global Relay Scheduled Maintenance Notification – Friday, 7/24/20, starting at 8 pm ET (5 pm PT)
Global Relay has published the following notification for an upcoming scheduled maintenance notification for Global Relay Archive 9: DETAILS: Date/Time: Friday, July 24, 2020, starting at 8 pm ET (12 am UTC July 25) and lasting [...]
RESOLVED: CRM 2011 Connectivity Issues – Monday, 7/20/20
UPDATE: CRM connectivity issues have been resolved. If you are experiencing issues, please reach out to our support team ORIGINAL POST: There is currently an issue with connectivity to CRM 2011 due to browser updates [...]
COMPLETED: Critical Infrastructure Updates – Friday, 7/17/20, Beginning 9:00 pm EST (6:00 pm PST)
Microsoft has confirmed a critical security flaw that impacts the back-end systems that provide authentication services for the control panel. Currently these systems have been updated to mitigate any security concerns. Additional measures are being [...]
Global Relay Hot Fix Notification – Friday, 7/17/20, 8 pm EST (5 pm PST)
Global Relay has published the following notification for an upcoming hot fix release for Global Relay Archive 9: DETAILS: Date/Time: Friday, July 17, 2020, starting at 8 pm EST and lasting approximately 2 hours. Release [...]
RESOLVED: Microsoft Update Could Cause Outlook Crashing – Wednesday, 7/15/20
UPDATE: Microsoft has released a patch to correct the repeated crash issue of MS Outlook. If you are still experiencing issues with your Outlook, please update your software to the latest version. If you need [...]
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