FreshDesk will be performing scheduled maintenance on our KnowledgeBase and Ticketing Systems this Saturday, 2/20/21, at 6:00 pm Eastern (3:00 pm Pacific), lasting 4-5 hours.
Simultaneous with this update, we will be updating our own internal email systems. During this time emailed ticketed requests will queue up, but may be delayed in delivery, and emailed response time may lag.
If you have a help desk problem that needs immediate assistance, or a help desk emergency, please call in rather than (or in addition to) submitting a help desk query via email.