UPDATE:

Deductions of Microsoft NCE licenses that are within their 7-day cancellation/reduction window are now able to be reduced via the control panel without delay. If you are experiencing a delay, please reach out to our support team for license reduction assistance. Legacy Microsoft license reductions will currently show a hold date of the first of the next month to take place. If you need the reductions to take place prior to that, please reach out to our support team.

 

ORIGINAL POST:

Our team has noticed inconsistent behavior with Microsoft’s API when it comes to license reductions, with requests sometimes failing. To ensure accurate reductions, please submit Microsoft 365 license reduction request to our support team until this is resolved. NOTE: NCE license reductions will be restricted to their subscription terms unless submitted within 7 days of initial subscription purchase. Legacy license reductions can be submitted at any time, however, licenses may be subject to prorated charges.